- Responsibilities
- Advanced Monitoring & Event Management

- • Own monitoring quality and standards, leading alert-noise reduction and event correlation across the estate.

- • Govern SiteScope / OBM onboarding and coverage, ensuring new servers and applications are monitored correctly and consistently.

- • Act as a senior point of reference for complex alert triage and monitoring configuration.

- Major Incident Coordination
- • Coordinate major incidents, driving resolver groups, chairing bridges where required, and maintaining clear communication to stakeholders.

- • Produce accurate incident and post-incident (PIR) timelines, and interface with IT Service Management and Incident Management.

- • Identify recurring problems and operational risks, feeding into problem management and continuous improvement.

- Automation & Continuous Improvement

- • Design and deliver automation to reduce manual, checklist-type tasks and free capacity for higher-value work.

- • Build operational analytics and reporting, and champion AIOps and approved AI adoption across the team.

- • Continue the automation of monitoring and alerting to reduce manual overheads.

- Leadership & Mentoring

- • Coach and mentor Junior IT COps and IT COps on platform knowledge, evidence quality, stakeholder communication and safe delivery.

- • Set and uphold operational standards and runbook quality, and deputise for the Lead as required.

- • Support governance routines, controls testing and service reporting.

- General
- • Be alert to Conduct Risk and keep up to date with relevant regulations and controls.





- • Own and improve knowledge management (Confluence) and onboarding / training materials for the team.

- Qualifications

- Experience Level
- Guide: This role typically suits candidates with around 9 Yrs – 12 Yrs.

experience in IT operations, command-centre / NOC, monitoring, infrastructure or incident management, including some senior or lead responsibility.

- We don’t measure candidates purely by years. We place greater weight on your proactiveness, attitude, the responsibilities you’ve undertaken, the experience you’ve gained, and the projects or variety of tasks you’ve completed. The guide above is indicative rather than a strict requirement.

- Skills / Experience Required

- You will bring:
- • Advanced Windows Server administration and troubleshooting.

- • Advanced Linux administration and troubleshooting.

- • Strong networking knowledge (TCP/IP, DNS, routing and packet-level diagnostics).

- • A strong understanding of monitoring architecture and tooling (OBM, SiteScope, PagerDuty, Dynatrace, SCOM or equivalents).

- • Strong ITIL incident, problem and major-incident management experience.

- • Proven scripting and automation ability (PowerShell,



Python or Bash) with a delivery track record.

- • The ability to mentor and set standards, and a commitment to fixed early / late shift cover.

- Beneficial Skills / Experience
- It would also help if you have:

- • ITIL Intermediate / Practitioner (or higher) certification.

- • Experience with AIOps, observability platforms and event correlation.

- • Cloud, database or middleware awareness, and DR leadership experience.

- • Experience improving operational processes and reducing manual toil at scale.

- Systems / Tools Exposure
- • You’ll be a senior user and configurer of enterprise monitoring / event-management platforms and PagerDuty.

- • You’ll drive standards in the ITSM system (Provance), runbooks and the knowledge base (Confluence).

- • You’ll work daily with Microsoft 365 and a range of approved AI and automation tools.

- Personal Attributes

- You are:
- • Results-driven, calm and decisive under pressure in a demanding, real-time environment.

- • A natural mentor with leadership potential and strong attention to detail.

- • An excellent communicator across technical and non-technical audiences.

- • Team-oriented and improvement-minded, championing automation, AI and operational maturity.

- Educational Qualifications
- A degree in IT, Computer Science, Engineering or a related discipline, or equivalent relevant experience. ITIL certification is expected or highly desirable; monitoring, cloud or automation certifications are advantageous.

📌 IT Noc lead (Hyderabad)
🏢 VBeyond
📍 Hyderabad