YASH Technologies is a leading technology integrator specializing in helping
clients reimagine operating models, enhance competitiveness, optimize costs,
foster exceptional stakeholder experiences, and drive business transformation.
At YASH, we’re a cluster of the brightest stars working with cutting-edge
technologies. Our purpose is anchored in a single truth – bringing real positive
changes in an increasingly virtual world and it drives us beyond generational
gaps and disruptions of the future.
We are looking forward to hire JAGGAER Professionals in the following areas :
Job Description: Application Support Analyst (L1 / L1.5)Role OverviewWe are
hiring an Application Support Analyst for L1 and L1.5 support across DocuSign,
SmartSolve, TrackWise, and JAGGAER. The role involves handling incidents,
service requests, and performing deeper troubleshooting for business-critical
enterprise applications.Key Responsibilities1. Incident & Service Request
Management
- Handle tickets via ServiceNow or similar tools
- Perform triage, prioritization, and resolution within SLA
- Resolve standard issues using SOPs, KB articles, and runbooks
- Escalate complex issues to L2/L3 with proper analysis and documentation
- Provide regular updates to end users
2. Application Support (Mandatory Scope)
- DocuSign: Envelope failures, workflow issues, access
- SmartSolve: Quality workflows, document control, deviations
- TrackWise: CAPA, audit, complaint management
- JAGGAER: Procurement workflows, supplier onboarding
- Support user queries and access issues
- Perform basic configurations and data corrections
3. L1.5 Troubleshooting
- Analyze recurring or complex incidents
- Perform log and error analysis
- Identify patterns and suggest fixes
- Coordinate with infra and vendor teams
4. Monitoring & Operations
- Monitor jobs, integrations, and system health
- Perform daily checks and scheduled tasks