Support Engineer
Department: Support
Employment Type: Full Time
Location: India

Description
Shape the Future of Work with Eptura

At Eptura, we're not just another tech company—we're a global leader transforming the way people, workplaces, and assets connect. Our creative worktech solutions empower over 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we're redefining workplace innovation and driving success for organizations around the globe.

Job Description

As a Frontline Support Engineer at Eptura, you will be the first point of contact and a trusted partner for clients seeking assistance. You will deliver outstanding customer support across phone, email, and in-app channels while developing deep expertise in Eptura’s software suite. You'll become a master of our software and a guru of our clients' needs, ensuring every support request is resolved with care and expertise. This role is perfect for someone with exceptional people skills, a love for problem-solving, and a desire to make a real impact.





Responsibilities
Passionate Support: Be the enthusiastic voice of Eptura, delivering best-in-class global customer support.
Technical Expertise: Provide top-notch technical support through chat, phone, and emails, triaging and escalating support tickets with professionalism.
Problem-Solver: Perform problem analysis and isolate issues with minimal oversight, crafting creative solutions and workarounds.
Multitasker: Juggle a heavy workload of chat, email, and phone contacts, always prioritizing client satisfaction.
Knowledge Guru: Become a subject matter expert in our products and services, communicating solutions positively to customers.
Quality Champion: Adhere to quality guidelines around case notes, communication, and timeliness, ensuring every interaction is top-notch.
Bug Buster: Identify and submit software bugs and new feature requests, collaborating with the engineering team to improve

📌 Support Engineer (Gurugram)
🏢 Eptura
📍 Gurugram