Job Title: Technical Support Executive (Software Support)
Job Summary: We are looking for a Technical Support Executive to provide software-related support to customers. The role involves attending customer calls, troubleshooting software issues, providing remote assistance, and ensuring timely resolution of customer queries.
Location: #24 Shambavi Building 23rd Main Marenahalli JP Nagar 2nd Phase Bengaluru - 560078
Key Responsibilities
Attend customer calls and provide technical support. Troubleshoot software-related issues. Assist with software installation and configuration. Provide remote support to customers. Escalate unresolved issues to the technical team. Maintain support tickets and customer records.