ThreatModeler is the industry leader in automated threat modeling and secure software design, working with clients that include four of the top 10 Globally Systemically Important Banks (G-SIBs). Every sector of the global economy is being transformed by software, yet vulnerabilities are too often exposed by increasingly sophisticated cyber-attacks. By identifying security flaws in software architecture at the design phase, threat modeling makes it possible to fix issues before code is written.
ThreatModeler platform automates the threat modeling process, enabling developers to design and build secure software. At scale.
Purpose of the Role
ThreatModeler is a fast-growing cybersecurity startup searching for a pioneering Digital Customer Success Manager (CSM) to establish and lead our new Digital Customer Success program. In this newly created role, you will be responsible for managing a large customer base primarily through automation and electronic communication. This is a significant opportunity to establish a new way of doing business at ThreatModeler,
leveraging data-driven strategies to ensure the success and growth of our digital segment. You will build the foundation for scalable customer success, collaborating with cross-functional teams to deliver excellent digital experiences. Our ideal candidate is an innovator passionate about automation, analytical problem-solving, and building productive, tech-touch processes that drive customer retention and expansion at scale.
Duties & Responsibilities
Establish and lead the Digital Customer Success program.
Develop, implement, and maintain automations and electronic communication workflows, specifically leveraging tools like ChurnZero for customer lifecycle management.
Proactively monitor a large volume customer base through data-driven insights and automation to identify account health trends.
Identify high-volume churn risks and expansion opportunities within the digital segment.
Develop and document scalable proc