Job Description

POSITION GUIDELINES

Document- Job Description/ Responsibilities

DEPARTMENT : FRONT OFFICE

POSITION : COORDINATOR

REPORTING TO : MANAGER

QUALIFICATION : GRADUATION IN ANY STREAM

EXPERIENCE : 4-8 YEARS

DRESS CODE : SPECIFIED DRESS CODE WITH I.D. CARD

DUTY HOURS : AS PER SCHEDULED REQUIREMENTS

Job Description

Key areas of responsibility:

To coordinate registration of current patients and looking after day to day operations of OPD & IPD.
To ensure that the file, O.P.D Card and U.H.I.D. No. of patient is proper.
To guide & direct the patient for the further process.
To ensure that all the OPD & IPD requirements are done before shifting patient to OT.
To handle the admission and coordinate in the absence of any person of reception.




To give priority to emergency cases and to co-ordinate with the consultants / respective department for the same.
To treat all communication about patients, staff, and other organizational business confidentially.
Looking after Patient transfer and Beds arrangement.
Resolving patients’ complaints and ensuring patient satisfaction
Ensuring proper flow of file movement from reception till exit of patient.
Ensuring the workers on duty are performing task to the satisfaction of hospital administration.
Supervision of whole floor & make sure least waiting time for patient.
To be involved in quality Assurance / Quality control activities.
To perform all the jobs as may be assigned due to exigencies of work.
Participation in Continuous Quality Improvement

📌 Front Office Coordinator (Ludhiana)
🏢 RG STONE UROLOGY & LAPAROSCOPY HOSPITAL
📍 Ludhiana