Develop, test, operate, monitor, manage, and support IT services using a collection of hardware, software, networks, data centres and cloud platforms.

This role will bridge the infrastructure and network teams and will have responsibilities to identify and remediate day-to-day infrastructure & network issues as they arise; as well as working on projects to improve the delivery of key services and contributing to the overall architecture design.

Requirements

What You'll Do:

Overall

Resolving incidents as assigned from ITSM ticketing system (ServiceNow) within the prescribed SLA, ensuring prompt status updates are maintained.
Make recommendations for changes when required and ensures the relevant testing and CAB entry has been carried out and approved.
Resolves major incidents outside core working hours when on call.
Escalates incidents and problems to the Service Delivery Manager when required and ensures a resolution is applied promptly.
Participates in disaster recovery testing and rehearsals.

Network

Administration of switch and firewall configuration.




Resolving alerts from the monitoring systems for all network services and systems.
Maintenance of development and testing network environments
Identifying trends, logging the trend as a problem ticket and ensuring the problem record is updated in a timely basis.
Regularly review capacity of the network and raise recommendations for dealing with issues before they impact the business.
Aiding with the management of the internal and public DNS
Support delivery of IT-related projects and provide input into the overall direction of the network and security and architecture.
Recommend and execute modifications to the existing network design to improve efficiency, reliability, and performance.

Infrastructure

Administration of Azure AD, Azure Networking, Virtual Machines, PowerBI, Azure SQL and Azure Web Apps.
Engaging directly with application development, application support and security teams as part of analysis

📌 Infrastructure & Network Analyst (New Delhi)
🏢 Control Risks
📍 New Delhi