The L1 Engineer will provide first-level operational support for a containerized OpenStack Private
Cloud workplace. The role focuses on infrastructure monitoring, incident triage, basic
troubleshooting, service validation, and timely escalation to ensure platform availability and
operational stability.

Key Responsibilities
• Act as the first point of contact for cloud infrastructure incidents and service requests.
• Monitor the health and availability of OpenStack services, including Nova, Neutron,
Keystone, Glance, Cinder, Horizon, and related infrastructure components.
• Monitor Docker containers deployed using Kolla-Ansible and identify failed or unhealthy
services.
• Perform first-level Linux health checks, including CPU, memory, disk, filesystem, process,
and service status verification.
• Validate virtual machine lifecycle operations such as instance creation, reboot, start/stop,
deletion, and console access.
• Verify the availability of compute, storage, networking, and OpenStack API endpoints.
• Perform basic network connectivity validation using standard Linux networking tools.




• Collect logs from Docker containers and Linux hosts to support incident investigation and
escalation.
• Create, update, and track incidents and service requests using ITSM tools while adhering to
defined SLAs.
• Execute routine operational health checks and complete shift handover activities with
accurate
• documentation.
• Escalate unresolved issues to L2/L3 teams with complete troubleshooting details and
supporting logs.

Technical Skills
Mandatory
• Linux administration fundamentals
• Basic understanding of OpenStack architecture and core services
• Docker container fundamentals
• Monitoring using Grafana and Prometheus
• Networking fundamentals (TCP/IP, DNS, SSH)
• Experience with ITSM tools such as JIRA or ServiceNow
• Basic log analysis and troubleshooting skills
Good to Have
• Basic knowledge of Kolla-Ansible deployments
• Familiarity with OpenStack CLI
• Basic shell scri

📌 OpenStack Support- Private Cloud Operations (Thiruvananthapuram)
🏢 KniTT
📍 Thiruvananthapuram