Job Title: Associate

Department: CIB IT PRODUCTION, ALM Treasury IT

About Business Line/Function

ISPL ALMT APS is a team formed in ISPL to support L1/L2 activities for all the ALMT applications which will cover both booking and Settlements (OMR APAC) located in APAC regions.

Position Purpose

This is for a Senior Support Analyst role, reporting to the Application Support Manager within ISPL ALMT APS. The role includes ITIL Operations, Transition & Design activity, project management, managing ISPL team, and strongly collaborating with the global team and the other Technology teams in ISPL. This is an excellent opportunity for a highly motivated and skilled candidate to join a very dynamic company and work in an exciting environment.

APS team members would be working on standard banking software’s & in-house applications etc. The APS team member is responsible for providing functional production support, maintenance of key application platforms, and deployment within the CIB ALMT APS domain.

Responsibilities

Direct Responsibilities





Candidate must work as level 1/2 support analyst to bring technical and product issues to resolve.
Responsible for monitoring production workplace and acting proactively to prevent performance issues or application crashes.
Responsible for resolving support issues by using his functional/ technical expertise and flexible enough to look for solutions that may be out of the box.
Handling ITIL Methodologies like Change, Incident, Problem, and Service Management
Monitoring night batch and ensuring reports are generated well and transferred to clients by adhering to the SLA defined.
Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required
Coordinate with Infrastructure teams on events of patching & upgradation of servers to ensure the applications are stable & running after the infra work
Responsible for UAT/PROD deployment & validation,
Analyzing/documenti

📌 Associate - APS (Mumbai)
🏢 BNP Paribas
📍 Mumbai