About ACA:

ACA Group is the leading governance, risk, and compliance (GRC) advisor in
financial services. We empower our clients to reimagine GRC and protect and grow
their business. Our innovative approach integrates consulting, managed services,
and our ComplianceAlpha® technology platform with the specialized expertise of
former regulators and practitioners and our deep understanding of the global
regulatory landscape.

Position Summary:

The Collections Analyst will assist with the end-to-end collections process,
ensuring timely payments from B2B clients, and maintaining solid customer
relationships.

Key Duties and Responsibilities:

1. Review and analyze customer accounts to identify overdue payments and
potential issues.
2. Conduct thorough research on account discrepancies and payment
irregularities.
3. Develop and implement collection strategies to minimize delinquencies and
maximize cash flow.
4. Communicate with customers to address payment issues and negotiate payment
plans when necessary.
5. Generate and analyze reports on accounts receivable and collection




performance.
6. Provide regular updates to management on collection efforts, highlighting
areas of concern or improvement.
7. Maintain accurate and up-to-date records of customer interactions and
collection activities.
8. Prepare and submit reports on collection efforts and results.
9. Liaise with customers to resolve billing inquiries and disputes.
10. Communicate payment terms and expectations clearly to customers.
11. Work closely with the sales and customer service teams to address customer
issues and improve overall customer satisfaction.

Required Education and Experience:

1. 1. 1. Bachelor’s degree in Finance, Accounting, or Business preferred.
2. Minimum of 2 years in AR collections,
3. Previous customer service and client-facing experience.

Preferred Education and Experience

1. Experience with monthly/quarterly billing and recurring revenue

Required Skills and Attributes

1. Excellent

📌 Collections Analyst (Pune)
🏢 ACA Group
📍 Pune