Job Summary

We are looking for an experienced Intune & JAMF Administrator with 5+ years of experience to manage, maintain, and optimize enterprise endpoint management solutions using Microsoft Intune, Microsoft Endpoint Manager, and Jamf Pro

. The ideal candidate will have solid hands-on experience managing Apple and Windows devices, ensuring endpoint security, software deployment, compliance, automation, and delivering Level 2 operational support. The role will be part of the

Managed Services team responsible for providing secure, compliant, and efficient endpoint management services across the customer's environment.

KEY RESPONSIBILITIES

Level 2 Support & Managed Services

- Provide Level 2 support for Mac and Windows endpoint management incidents.
- Troubleshoot device management, patching, software deployment, configuration, compliance, and reporting issues.
- Collaborate with the Customer's Level 3 teams for Incident, Problem, Change, and Service Request Management.
- Deliver services following ITIL v4 best practices.
- Support 24x5 shift-based operations.

Device Management

Jamf Administration

- Administer and maintain the Jamf Pro environment.
- Manage the complete lifecycle of Apple devices including:
- MacBooks
- iPhones
- iPads
- Apple TVs
- Configure and manage:
- Automated Device Enrollment (ADE/DEP)
- Apple Business Manager (ABM)
- Configuration Profiles
- Policies
- Smart Groups
- Package, deploy, and maintain macOS applications.
- Manage software deployment through Jamf Self Service.
- Manage application licensing and updates.
- Troubleshoot Jamf policies and software deployment issues.

Microsoft Intune & Endpoint Manager

- Design, implement, and maintain Microsoft Intune environments.
- Administer Microsoft Endpoint Manager.
- Configure device enrollment methods including:
- Windows Autopilot
- BYOD
- Corporate-owned devices
- Manage:
- Configuration Profiles
- Compliance Policies
- Security Baselines
- Device Enrollment Manager (DEM)
- Deploy, update,



and troubleshoot applications using Intune.
- Manage Windows Autopilot provisioning and deployment.
- Configure Conditional Access policies with Microsoft Entra ID.
- Monitor endpoint health, compliance, and security posture.
- Support Mobile Device Management (MDM) and Mobile Application Management (MAM).
- Create reports using:
- Intune Reporting
- Endpoint Analytics
- Log Analytics

Security & Compliance

- Enforce endpoint security policies for Apple and Windows devices.
- Implement:
- FileVault Encryption
- BitLocker Management
- Password Policies
- Security Baselines
- Endpoint Security Policies
- Manage Microsoft Defender for Endpoint.
- Perform OS patch management and vulnerability remediation.
- Monitor endpoint compliance and generate security reports.
- Support Data Loss Prevention (DLP) initiatives.

Patch Management & Policy Enforcement

- Perform endpoint patching as approved by the customer.
- Improve compliance through standardized patch management processes.
- Implement and maintain endpoint policies.
- Ensure policy enforcement across managed devices.

User Experience

- Monitor user experience using customer-provided tools.
- Identify opportunities to improve end-user experience.
- Recommend process and technical improvements.

Problem Management

- Perform trend analysis of support tickets.
- Identify recurring issues and automation opportunities.
- Support continuous service improvement initiatives.

Automation & Scripting Develop and maintain automation solutions using:

- PowerShell
- Microsoft Graph API
- Bash
- Shell Scripting
- Python (Preferred)
- AppleScript (Optional)





Additional responsibilities include:
- Automating device provisioning
- Automating configuration management
- Integrating Jamf with enterprise systems and workflows

Application Management

- Package and deploy macOS applications.
- Manage software distribution through Self Service.
- Manage application updates and licensing.
- Troubleshoot application deployment issues.

Documentation

- Maintain technical documentation.
- Create and update Standard Operating Procedures (SOPs).
- Maintain Knowledge Base articles.

TECHNICAL SKILLS REQUIRED

Apple Technologies

- Jamf Pro Administration
- macOS Administration & Troubleshooting
- Apple Business Manager
- Apple Device Enrollment
- Software Packaging & Deployment

Microsoft Technologies

- Microsoft Intune
- Microsoft Endpoint Manager
- Windows Autopilot
- Microsoft Entra ID
- Microsoft Defender for Endpoint
- Endpoint Analytics
- Microsoft Graph API
- PowerShell

Endpoint Management

- MDM / UEM Technologies
- Compliance Policies
- Configuration Profiles
- Device Enrollment Manager (DEM)
- Endpoint Security
- Certificate Management

Infrastructure

- Active Directory
- Microsoft Entra ID
- DNS
- DHCP
- VPN
- Wi-Fi
- Networking Fundamentals

Scripting

- PowerShell
- Bash
- Shell Scripting
- Python (Preferred)
- AppleScript (Optional)

PREFERRED QUALIFICATIONS & CERTIFICATIONS

- Jamf Certified Associate
- Jamf Certified Tech
- Jamf Certified Admin
- Apple Device Support Certification
- Apple Deployment and Management Certification
- Microsoft Certified: Endpoint Administrator Associate (MD-102)
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Microsoft Certified: Security Operations Analyst (SC-200)
- Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)
- Microsoft Certified: Azure Fundamentals (AZ-900)

Job Type: Full-time, Hybrid (Contract)

Job Location:

Bengaluru, India

Note: Only shortlisted candidates will be notified.

📌 Intune & JAMF Administrator (Bengaluru)
🏢 Photon Brains
📍 Bengaluru