Company Description

ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions for more than 75 global brands, including Fortune 100 and 500 companies. For over three decades, the company has driven strong customer and business outcomes across healthcare, media, telecom, fast-growth technology, retail, banking, financial services, and other sectors. Its award-winning approach helps organizations design digitally influenced customer journeys that focus on revenue acceleration, cost optimization, and enhanced customer experience.

With over 23,000 colleagues and more than 25 engagement hubs worldwide, ResultsCX delivers innovative solutions that address complex customer experience challenges. The company’s work supports millions of consumers, creating more seamless and satisfying interactions every day.

Role Description

Patient Support Specialist

Location: Bellandur | Vajram Esteva, Marathahalli - Sarjapur Outer Ring Rd, Devarabisanahalli, Bellandur, Bengaluru, Karnataka - 560103

Job Type: Full-Time

Experience Required

- Minimum 6 months of experience in healthcare BPO or similar domain

Key Skills & Requirements





- Typing Speed: Minimum 28 words per minute (WPM) with 98% accuracy
- English Proficiency: B1H level or higher (excellent verbal and written communication skills)
- Basic understanding of US healthcare processes (patient care, claims, pharmacy support, or member call preferred)
- Strong attention to detail and ability to work in a fast-paced workplace
- Proficiency in using MS Office tools and CRM systems is a plus

Key Responsibilities

- Handle inbound and outbound calls related to US healthcare queries such as patient care, pharmacy support, grievance, and appeal cases
- Provide accurate information while maintaining professionalism and empathy
- Ensure all data entry and updates are accurate and timely
- Collaborate with cross-functional teams to resolve customer concerns
- Adhere to compliance standards and data privacy regulations in healthcare (e.g., HIPAA)

Additional Details

- Shift Timings: Night Shift (Rotational)
- Week Off: Rotational
- Work Environment: Work from Office

📌 International BPO Voice Professional (Bengaluru)
🏢 ResultsCX
📍 Bengaluru