We are seeking a dedicated Senior Customer Service Executive to join our team. This role involves managing customer inquiries, resolving issues, and ensuring a seamless onboarding experience for our clients. The ideal candidate will have strong problem-solving skills, a customer-first mindset, and a proactive approach to enhancing customer satisfaction and engagement.

Experience

Key Requirements:

2-4 years of experience in a customer service or client-facing role, preferably in a SaaS or technology-driven environment.
Proven experience in handling customer inquiries, complaint resolution, and client onboarding.

Technical Skills

Proficiency in using CRM tools (e.g., Salesforce, Zoho CRM) for tracking customer interactions and managing support tickets.
Familiarity with communication platforms (e.g., Zoom,



Microsoft Teams) and ticketing systems.
Basic understanding of data analysis to interpret customer usage patterns.

Soft Skills

Excellent Written and Verbal Communication
Collaborate effectively with colleagues across departments to ensure seamless customer service.
Ability to build and maintain robust relationships with clients by providing exceptional service
Email Etiquette to respond to emails professionally, ensuring clarity and accuracy in all written communications.
Ability to manage multiple client interactions, tasks, and priorities simultaneously without compromising quality.

📌 SENIOR CUSTOMER SERVICE EXECUTIVE (Bengaluru)
🏢 Manage My Lawsuits
📍 Bengaluru