Role Overview
Provide second-level operational support for a containerized OpenStack Private Cloud deployed using Kolla-Ansible. Focus on advanced troubleshooting, service restoration, root cause analysis, platform validation, and coordination with engineering and infrastructure teams to ensure high availability and operational stability.
Key Responsibilities
• Provide second-level support for incidents and service requests escalated by the L1 Operations
team.
• Troubleshoot OpenStack services including Nova, Neutron, Keystone, Glance, Cinder, Horizon,
Placement, Heat, and Octavia.
• Diagnose and resolve issues related to compute, networking, storage, authentication, scheduling,
and API services.
• Troubleshoot Docker containers deployed through Kolla-Ansible and perform service recovery
following operational procedures.
• Perform advanced Linux administration, including troubleshooting CPU, memory, disk, filesystem,
networking, processes, and service failures.
• Analyze applications, containers, and system logs to identify root causes and restore services.




• Validate VM lifecycle operations, image management, volume operations, floating IP connectivity,
and OpenStack API availability.
• Monitor platform health using Grafana, Prometheus, and Alert manager, and investigate
infrastructure alerts.
• Validate the health of controllers, compute, storage, and network nodes after maintenance
activities.
• Perform troubleshooting of Cinder and Ceph storage services, validate volume creation,
attachment, snapshot operations, storage health, and collect diagnostic information for incident
analysis.
• Monitor storage capacity and backend storage health, coordinate with Infrastructure teams for
storage-related incidents, and validate storage services after maintenance activities.
• Perform hardware health validation using server management interfaces such as iDRAC, iLO, or
IPMI, and correlate hardware events with platform issues.
• Collect hardware diagnostic information and co

📌 OpenStack Support- Private Cloud Operations (Thiruvananthapuram)
🏢 KniTT
📍 Thiruvananthapuram