Responsible for Maintaining, Developing and retaining all the customers assigned as customer service accounts.
Ensuring the required services are given to customers by Operations team to the committed level.
Ensure systematic filing of the details of such clients – which includes filing of Client Profile, Sales Agreement / SOP of rates & services, Report Formats, Credit Agreements, Minutes of conferences held and all such information relevant to the particular business, for common (or as may be specified by the company) access.
Ensure optimum utilization of Systems provided – EDI, D Track & Web Portals to the benefit of the client and to enhance our efficiency.
Ensure all activities directed towards commendable service from DSV and also those which augments the clients’ business interests favorably.
Profitability of the business and enhancing the businesses handled. Ensure Receivable Statements are healthy month after month.
Business Penetration from customer, team building and relationship development. Working closely with other departments like Sales, operations and other branches & HO for any kind of support.
Ensuring adherence to all compliance, company policy, rules and regulation. Any other task assigned by the Management and more relevant to the profile.
Key Tasks
Responsible for day to day activities of the customers of the department and branch.
Conducting review meeting with Sales, operations and KAM on daily basis to plan, organize and execute the activities and review previous weeks jobs.
Ensuring the staffs in team meets requirements of customers proactively as committed.
Regular telecoms to be “in touch” with the client to update of their
📌 Associate/Senior. Associate- Operations (India)
🏢 Dsv
📍 India
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