ROLE PURPOSE & OBJECTIVE
This role is responsible to follow-up with Default customer for Recovery of over-due amount as per the Allocation
For any unresolved cases, the incumbent needs to decide on the most value added mode of follow-up; adopt different strategies for the collection at different point of time; work on having the customers being treated well during the Overdue Follow up; Motivate the customers to make On Time Repayment; Trace out the absconded default customers and initiate recovery process
SIZE OF THE ROLE
FINANCIAL SIZE
NON-FINANCIAL SIZE
Portfolio – 350 + accounts with arrear of 70+ lacs
NA
KEY DUTIES & RESPONSIBILITIES OF THE ROLE
Business
Follow up with the customers to collect the repayment from the customer
Convince the customers to make the repayment, take PTP’s and follow up
Update the status of the repayment to branch staff
Update the details of the interaction with the customer in the Software
Issue the Receipt to the customer and deposit the amount with the Cashier
Communicate the customers about the consequences of non-payment
Trace out of absconded default customers and initiate recovery process
Initiate the Legal process in case of Non-Repayment based on the Document available with the organization
Manage collection process and legal guidelines; Initiate the process of reporting full details about non-payment customers for action plan and maintain the Monthly Collection Target is met
Ensure that the Monthly individual collection target is met
Customer
Interact with the customers politely, Convince the customer to make the repayment
Maintain fair collection practices while dealing with customers
One should contact people other than the customers only to locate the borrower
Communicat
📌 Officer -Micro banking Collections-Karnataka (Bodinayakanur)
🏢 Ujjivan Small Finance Bank
📍 Bodinayakanur
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.