ProjectSite(Cluster-based)

Department : Customer Care

Location : Raipur

Position Summary : We are looking for a proactive and customer-focused professional for the role of CCD / Estate Management, responsible for managing end-to-end customer care operations, CAM billing & collections, site maintenance coordination, and resident relationship management. The role requires strong operational control, effective stakeholder coordination, and the ability to ensure high customer satisfaction while maintaining financial and operational discipline across the site.

Experience : 3 to 8 Years

Qualification : Graduate

Additional Skills

Job Descripton :

Key Skills Required

Robust experience in CAM billing, collections, and ageing control
Excellent complaint handling and customer relationship management
Ability to manage site operations and vendor coordination
Knowledge of MEP, maintenance operations, and statutory compliance
Strong follow-up, coordination,



and problem-solving approach
Proficiency in MIS reporting and operational monitoring

Duties And Responsibilities

Manage end-to-end customer complaints and ensure resolution within defined TAT
Handle CAM billing, collections, recovery follow-ups, and outstanding management
Coordinate daily site operations including maintenance, housekeeping, security, and technical services
Monitor vendor performance and AMC compliance as per SLA standards
Prepare and share Daily / Weekly / Monthly MIS reports and operational updates
Ensure compliance, documentation, audit readiness, and process adherence
Conduct resident interactions and maintain strong customer relationships
Coordinate with Cluster Head and internal teams for operational and strategic alignment

CTC: Best in Industry

Apply Now

📌 Project Site (Raipur)
🏢 Avinash Group
📍 Raipur