We at NetApp Inc. are looking for a Technical Support Engineer to provide
enterprise-level assistance to our customers. You will diagnose and troubleshoot
software and hardware problems with respect to NetApp Storage. Ultimately, you
will be a person our customers trust. They will rely on you to provide timely
and accurate solutions to their technical problems.
If you’re a motivated self-starter, possess solid customer service and
technical problem-solving skills; and be someone who embraces challenges.
simply, we’d like to meet you.
JOB REQUIREMENTS
Primary Job Functions:
• Provide Tier II technical support to enterprise clients, Resellers and
Third-party support providers on complex and escalated scenarios.
• Provide troubleshooting and technical support via phone, Web based tools
and email.
• During problem escalations, act as a liaison between customers and
Engineering support.
• Collaborate with other teams and experts whenever required to solve complex
technical issues.
• Continuously develop skills leveraging several learning tools available at
NetApp Inc.
Required Skills:
• Excellent troubleshooting skills, and passion for problem solving and
investigation
• Understanding and strong troubleshooting experience with File sharing
protocols and application: - CIFS, NFSv3, NFSv4, Citrix, Hyper-V and VMware
• Excellent knowledge of Operating Systems including (Windows servers 2008,
2012, 2016, UNIX, Linux, RHEL)
• Strong troubleshooting experience with Ethernet, TCP/IP networking
protocol.
• Strong troubleshooting knowledge on DNS, LDAP, NIS, DC, AD and Kerberos.
• Should be able to identify and troubleshoot SMB and NFS authentication and
authorization issues.
• Strong knowledge and experience in troubleshooting issues on either NFS or
CIFS or TCP/IP is mandatory.
• The ability to diagnose complex problems and deliver analyses of root
causes across a stack of complex applications, OS, Network switching and storage
elements.
• Candidate having expe
📌 Technical Support Engineer (Bengaluru)
🏢 NetApp
📍 Bengaluru
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