CCC team also known as Command and Control Centre forms the nerve centre of Walmart . The team works across multiple technology groups to ensure the stability and reliability of the company's critical e-commerce infrastructure. The team functions by collaborating internally with TDO (Technical duty officers and SRE (Site reliability engineering) for faster detection and mitigation of incidents The team is aimed at proactively maintaining mission critical infrastructure, cloud platforms, micro services, tools and processes to ensure highest levels of availability and reliability across the Global technology platforms. CCC plays a important role in leading all major incident responses and orchestrating for faster mitigation.
What You’ll Do:
ITIL Service Management Expertise
Implement ITIL best practices for Incident, Problem, and Change Management.
As part of incident management, you will be working on monitoring/alerting of SLIs. Upon detection of an SLA breach,
you will triage the issue and mitigate including engaging the necessary stakeholders to ensure the faster restoration.
Work on RCA and track the action items
Ensure compliance and continuous improvement of IT service processes by identifying the gaps and building the monitoring on alerting.
Run regular operations review with key leadership to provide insights that can help drive decision-making and strategy.
Reporting And Advanced Analytics(Preferred)
Build and maintain operational dashboards using Python, Tableau, and Excel.
Leverage data analytics for trend analysis, risk identification, and performance optimisation.
Incident Management & Command Centre Leadership
Lead critical incident resolution and manage high-pressure situations in a Command Centre setting.
Define escalation protocols and ensure timely stakeholder communication during outages.
Operational Risk Management
Identify and mitigate operational risks across infrastructure and systems.
Implement proactive mea
📌 Software Engineer III (Bengaluru)
🏢 Walmart Global Tech India
📍 Bengaluru
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