About The Opportunity

Job Type: Permanent

Application Deadline: 31 July 2026

Job Description

Title Communication & Orchestration Senior Associate

Department Global Central Marketing Operations

Location Gurgaon

Reports To Marketing Automation Manager

Level Grade - 3

Our Values

Integrity - Doing the right thing, every time and putting the client first

Trust - Empowering each other to take the initiative and make good decision

Our Behaviours

Our employees should be:

Brave - Challenge the status quo, be accountable and speak up

Bold - Act with conviction, encourage diverse thinking and keep things straightforward

Curious - Learn to do new things in better ways and encourage fresh thinking

Compassionate - Have empathy, care for colleagues, clients and the community

Department Description

The Communucation, Orchestration & Publishing team sits within the Global Central Marketing Operations organisation and is responsible for designing, building and optimising multi-channel customer journeys across Email, SMS/WhatsApp, Push, In‑App, and Web experiences.



Partnering closely with Data, MarTech, and

Brand teams, we use our Orchestration Engine to activate first‑party data responsibly and at scale, ensuring communications are timely, relevant and compliant.

About The Team

You will be part of a high‑performing team of marketing automation specialists and deliverability/QA who are experts in multi-channel-journey marketing campaigns, located in India. The team operates a shared service model, supporting B2C and B2B stakeholders, and partners with Analytics, CRM, and Product to deliver measurable growth and exceptional customer experiences.

About Your Role

The Senior Associate in role will design, build, and optimize multi-channel customer journeys powered by our Customer Data Platform (CDP) and journey orchestration tools. This role is responsible for end-to-end orchestration of personalized, data-driven communications across email, SMS, push, and in-app channels.

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