As a Senior Designated Support Engineer at DDN, you will deliver an exceptional customer experience by applying deep technical expertise to support and troubleshoot complex storage environments across the APAC region. In this role, you will work closely with customers, internal engineering teams, and global support teams to diagnose and resolve complex technical challenges and ensure the reliable operation of DDN’s high-performance storage platforms.
This position supports multiple strategic customer accounts across APAC operating within DDN’s global follow-the-sun support model. Engineers collaborate across regional support teams to provide continuous support coverage and ensure seamless case handoffs between APAC, EMEA, and Americas teams.
As a senior technical resource, you will take ownership of complex escalations, guide troubleshooting efforts, and contribute to improving product quality and customer success.
Duties and Responsibilities
The essential duties and responsibilities include but are not limited to:




Provide advanced technical support for DDN storage solutions and associated technologies across APAC customer environments.
Support multiple strategic customer accounts as part of DDN’s global follow-the-sun support model, ensuring effective collaboration and seamless case handoffs with engineering and support teams across APAC, EMEA, and the Americas.
Serve as a senior technical escalation point for complex customer issues and high-priority incidents.
Troubleshoot and resolve issues related to Lustre parallel file systems and large-scale storage environments.
Work directly with customer administrators and infrastructure teams to diagnose and resolve complex system issues.
Collaborate with engineering teams to improve product quality through customer feedback, root cause analysis, and field insights.
Develop and execute test plans and procedures for system upgrades, maintenance activities, and troubleshooting.
Contribute to the development and improvement

📌 Senior Designated Support Engineer (Pune)
🏢 DDN
📍 Pune