- Handle incoming customer inquiries and provide assistance via phone, email, and checking that the order has the correct price, discount, and product number.
- Process orders accurately, deliver orders on time, and ensure those customer requirements are met.
- Resolve customer complaints and escalate issues as needed to ensure customer satisfaction.
- Maintain accurate records of customer interactions and transactions.
- The sales coordinator job position requires him/her to make potential customers as interested in a company’s products and services as possible and set sales target.
- Process sales orders, track shipments, and handle outstanding.
- Prepare sales reports and analyse data to identify trends and opportunities.
- Coordinate with other departments such as marketing and finance to support sales initiatives.
- Collaborate with other departments to address customer needs and improve service quality.
Essential Skills
Needed
- Bachelor’s degree in business or a related field
- Minimum of one year experience • Task-oriented, dependable, and solid communicator • Better verbal and language skills
- Attention to every detail, prioritization, and goal setting
- Problem-solving and understanding of computer operating systems, MS Office and Tally Prime applications • Data entry abilities are excellent.