The purpose of this role is to drive finance business growth and penetration at assigned dealerships by leading and motivating a team of Off-Roll Sales DMAs, ensuring high-quality customer acquisition, and maintaining strict compliance with documentation and operational processes. The role is responsible for achieving sales targets, promoting finance schemes, converting enquiries and leads, and ensuring timely case processing and disbursement. It also focuses on building robust dealer relationships, monitoring competition at the market level, and supporting collections through RC collection and resolution of FEMI/non-starter cases. Additionally, the role ensures regular reporting of performance to the ASM,
adherence to TATs, and consistent improvement in DMA productivity to deliver superior customer service and business outcomes
Key Responsibilities
Managing a team of Off Roll sales DMAs to ensure sales & penetration at the dealership as per the target.
Ensure all the documents w.r.t. customer, are verified in originals and scan& fill various customers’ details in ICAS & submit it immediately. Physical agreement & repayment instrument despatch within prescribed TAT
To ensure sale of finance schemes to customers (Within & Outside dealership) as per the targets
Maintain & improve the relationship with the dealer/s & address issues/queries on daily basis
Verification of all documents, w.r.t. customers e.g. KYC, customer personal information, documents received through DMAs at ASC location, in line with company policy
Monitoring the competition activity in dealership & location
DCC cash deposition
Maintain &