Foundever™ is a global leader in the customer experience (CX) industry. With
170,000 associates across the globe, we’re the team behind the best experiences
for +750 of the world’s leading and digital-first brands. Our innovative CX
solutions, technology and expertise are designed to support operational needs
for our clients and deliver a seamless experience to customers in the moments
that matter.
FUNCTION OVERVIEW
The Data Center Services team manages global data center spaces and co-location
cages housing corporate network, server and storage system assets needed to
deliver services to Foundever’s customers.
JOB SUMMARY
Senior Data Center Engineers ensures global data centers are installed and
operated in accordance with industry standards, optimized for efficient
utilization of resources, maintained for reliability, and at all times comply
with applicable data protection and security requirements.
PRIMARY RESPONSIBILITIES
* Monitor data center performance, capacity, power, cooling, and environmental
conditions
* Maintains compliance with industry regulations regarding privacy and security
issues
* Collaborates with other departments to create a strategic plan for IT
infrastructure growth or update existing plans as needed
* Supports our supplier relationships and fully understand their engagement
processes and work flow.
* Extremely close management of Incidents, Problem tickets and Change Controls
in a complex data center environment to reduce risk and utilize protected times
for repair and change
* Works with engineers to design new data center facilities or modify existing
ones to meet capacity needs
* Optimizes the utilization of data center spaces
* Reviews data center operations to identify potential areas of improvement or
inefficiency in order to improve efficiency or reduce costs
* Coordinates the creation of disaster recovery plans for critical systems and
data in case of an emergency
* May require after-hours support, on-call rotat
📌 Senior Data Center Engineer (India)
🏢 Foundever®
📍 India
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