Build and maintain a pipeline of new business opportunities with large enterprises/MSMEs relating to Supply Chain Finance
Deliver on sales targets and KPIs by building robust relationships with customers and channel partners, and provide regular updates on sales performance and pipeline health
Maintain organizational goals on portfolio ROE and quality
Segment the market and identify potential direct clients, approach them and generate business through customized digital lending offerings that meet client requirements
Establish strong relationships with key stakeholders and decisionmakers within strategic accounts
Distribution & Market Expansion
Upsell and Cross-sell in Key Accounts
Develop and strengthen distribution network through liaising and networking efforts considering product positioning and competition
Scan the market and its competitive offerings on a periodic basis; report on emerging trends and business opportunities for the unsecured segment
Engage with regional network and execute the agreed touch point management system for faster customer connectivity and loan processing-disbursement; escalate issues appropriately for timely resolution
Attend industry events and conferences to promote our solutions and develop new business relationships
Customer Servicing & Relationship Management
Coordinate with risk, operations, products & customer success teams to execute robust, customer friendly loan approval and booking processes
Recommend improvements to operating procedures and technological tools to enhance customer experience through reduced processing TATs while simultaneously ensuring compliant operations
Ensure customer queries/ complaints are addressed in a timely and effective manner and coordinate personally to expedite the same
Leverage close direct customer relationships to carry out post sanction surveillance and generate early warning signals on NPAs
Risk Management
Exe
📌 Relationship Manager (India)
🏢 Aditya Birla Capital
📍 India
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