When the alarm fires, you are the first responder — but by the time you reach it, the AI agents you built and maintain have already validated hypotheses against years of prior incidents, parsed the logs and code paths, found the failure pattern, and proposed — or applied — a remediation inside policy guardrails. Your job is the shift and the agents that run it: take the page, resolve what the agents could not, and make sure the next page of that kind handles itself. You operate an AI-native community and social engagement platform that the world's largest brands run their customer relationships on — where one outage is a brand-damaging event for a Fortune 100 company, so the standard is set there. You are a senior SRE who could run the whole operation by hand; the way this team works, you bake that expertise into the agents and runbooks instead of spending your life in a ticket queue.

What you will be doing

Own the shift as first responder — take the page, triage and resolve customer-impacting incidents on the platform you cover,



and escalate to the tech lead when the blast radius warrants.
Execute production changes safely — deploys, cost-optimization runbooks, and config changes from other teams run through the quality gates with a rollback ready before you start, and you pull it the moment a change goes off-plan.
Build, operate, and maintain the AI agents that do the operations work — pre-triage, change-validation gates, permanent-fix chase, RCA drafting, auto-healing — and write the AI and human runbooks they run on. The harness is the product.
Execute the ticket work — but measured on how well your agents make it scale, not how many tickets you personally close. Every one-off you solve by hand, you generalize so an agent handles the next one.

What you will NOT be doing

Closing tickets as the goal. Throughput is not your scoreboard; the leverage your agents create is. Hours into a queue instead of into the agents that drain it means you are off-strategy.
Wai

📌 Senior Site Reliability Engineer, AI-DNA, $100k/year USD (India)
🏢 IgniteTech
📍 India