By the time a human engineer reaches the incident, the AI agents on the team have already validated hypotheses against years of prior incidents and RCAs, parsed the logs and code paths, identified the failure pattern, and proposed — or applied — a remediation inside policy guardrails. That is the operating model you will lead: agentic SRE at Khoros — one of IgniteTech's flagship enterprise SaaS platforms, powering customer communities and social engagement for the world's largest brands — where reliability translates directly into retention, revenue, and customer trust.

The team is small and senior — top 1% engineers whose product is the AI agent surface, with no token or tooling limits — and you will lead it the way the field demands right now: treating every customer's uptime as if it were your own business, holding the bar when an agent tries to skip a step, defining the playbook the rest of the industry is still circling.

What You Will Be Doing





Owning platform reliability and customer-experience outcomes for an AI-native community and social engagement platform — uptime trending up, MTTR trending down week over week, customer satisfaction trending up. As the owner of the outcome, you will be the senior leader involved in critical situations (CritSits) with customers and the face of those incidents and escalations.
Designing, governing, and continuously extending the AI agent system that does the operations work — pre-triage, alarm authoring, blocking change-validation gates, permanent-fix lifecycle chase, customer-facing RCA drafting, auto-healing on whitelisted operations. The harness is the product; the team's output is the agent surface.
Leading a small, senior, fully remote team of SRE / SaaS / DevOps engineers across multiple time zones — no L1/L2 tier; every engineer ships agents, writes runbooks, and owns the incident loop end to end.
Staying hands-on yourself — driving outage bridges when the blast radius warrants it, writing RCAs, shipping agent code

📌 SVP of Site Reliability Engineering, AI-DNA, $400k/year USD (India)
🏢 IgniteTech
📍 India