Job Purpose: The Group Leader – ITO Applications is responsible for providing
local line management, coordination, and operational oversight for
application-related roles based in the Chennai hub within a global matrix
organization.The role ensures effective integration of local teams into global
application functions, while driving people management, coordination, and
operational stability. The position operates in close alignment with global
application owners and product teams, who retain functional leadership and
technical ownership.

Key Responsibilities:

1. Local Line Management & P&C; Coordination

* Act as the local line manager for Chennai-based application teams
* Manage people-related and administrative activities, including:
* Leave and attendance management
* Time tracking and approvals
* Onboarding and offboarding processes
* Ensure compliance with local HR policies, statutory requirements, and
organizational guidelines
* Support performance management processes in collaboration with global
functional leads

2. Team Coordination & Operational Management





* Coordinate day-to-day operations of the Chennai applications hub
* Ensure effective management of:
* Resource availability and team coverage
* Workload distribution and visibility
* Holiday and shift planning
* Act as the first escalation point for operational or capacity-related issues
* Enable smooth collaboration across global teams and time zones

3. Matrix Collaboration & Functional Alignment

* Ensure Chennai-based resources are aligned and integrated with global
application teams
* Support global stakeholders in:
* Capacity planning
* Work prioritization transparency
* Cross-team dependency management
* Escalate conflicts, risks, or workload concerns to global application leads
or leadership

4. Service Operations & Quality Assurance

* Support adherence to global IT Service Management (ITSM) frameworks and
application lifecycle processes
* Track and monitor operational performance indicators

📌 Group Lead (India)
🏢 Nordex Group
📍 India