Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership.
It is India’s leading telecom service provider. The Company provides pan India
Voice and Data services across 2G, 3G and 4G platform. With the large spectrum
portfolio to support the growing demand for data and voice, the company is
committed to deliver delightful customer experiences and contribute towards
creating a truly ‘Digital India’ by enabling millions of citizens to connect and
build a better tomorrow. The Company is developing infrastructure to introduce
newer and smarter technologies, making both retail and enterprise customers
future ready with cutting-edge offerings, conveniently accessible through an
ecosystem of digital channels as well as extensive on-ground presence. The
Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange
(BSE) in India.

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S&C; Lead-ViBS

Job Level/ Designation

Function / Department

VIBS

Location

Har

Job Purpose

Regional Service & Collection Lead handling RASM team

Key Result Areas/ Accountabilities

Strategic





* Implement the service strategy to deliver differentiated services to
enterprise accounts in order to enhance competitive position in the region
and accounts allocated
* Implement a plan to improve customer experience based on VOC, C-Sat scores
etc.
* Act as a consultant, Innovate and bring appropriate changes in service
delivery depending on market realities and demands.

Operational

* Field service management via formal service reviews, engagement programs/
FGDs, service desks/ camps etc to cater to the customer’s evolving service
needs.
* Revenue enhancement via customer retention through focused proactive &
reactive measures to control Voluntary, Involuntary & Value churn. Upsell/
cross-sell to enhance account revenue.
* Incident Management, Escalation management, Management reporting - ECR
handling within defined norms. Initiate Service Improvement Plans to ensure
open issues are addressed, service levels & c

📌 Manager-Regional Account Service Manager (Karnal)
🏢 Vodafoneidea
📍 Karnal