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Job purpose
Manager ACR will play a critical role in setting up the multi country/ group Order to Cash process. The role requires demonstrated ability to lead and develop high-performing team. Proven capabilities of setting up and leading Order to Cash process ensuring order being raised, billing, and application of cash without any quality defect and in line with the local statutory requirement. Work closely with Global Process leaders for management reporting, analysis, budgeting, forecasting etc. Provide outstanding contribution/support to consulting with engagement teams on all compliance and reporting activities.

Responsibilities

Take full ownership and accountability for the delivery of O2C services,



ensuring operational excellence and adherence to SLAs.
Lead the O2C team through the entire cycle from order management and billing to revenue recognition and collections.
Maintain a transparent understanding of service management reporting metrics and use operational and process insights to drive performance and customer satisfaction
Utilize and champion the use of advanced O2C tools and technologies, such as High radius, Getpaid, BL cash application, SNOW and RPA to streamline operations and increase efficiency.
Act as a people leader, fostering a positive team environment that encourages growth, collaboration and high performance.
Collaborate with Sales, Customer Service, and Finance to optimize O2C processes and resolve issues swiftly.
Oversee credit risk management process including customer credit assessments, credit checks, setting credit limits, monitoring customer credit worthiness and support dispute resolut

📌 Tax ACR (India)
🏢 EY
📍 India