Location: IN - Bangalore 24/7 | Job-ID: 216133 | Contract type: Standard |
Business Unit: IT Consulting
Life on the team
As a Technical Consultant, you will be responsible for providing technical
consultancy, solution design, and implementation services for Computacenter’s
Genesys Cloud CX platform, which underpins the Global Service Desk. You will
work closely with business stakeholders, internal teams, and partners to deliver
enhancements and support initiatives that improve service performance, enable
current capabilities, and ensure the platform continues to meet evolving business
needs.
What you will do
• Contribute to the design, implementation, and support of enhancements for the
Genesys Cloud platform.
• Deliver technical consultancy on internal and customer-facing initiatives
involving Genesys Cloud.
• Work with business stakeholders and external vendors to implement new
capabilities and ensure solutions align with business objectives.
• Support continuous improvement activities, helping to identify opportunities
to optimise performance and efficiency.
• Develop clear, well-structured technical documentation to support solution
design, governance, and delivery.
• Collaborate with colleagues and suppliers to deliver technical solutions and
integrations.
• Participate in pre-sales and discovery activities where required, supporting
the adoption of platform standards and best practices.
What you'll need
• 9 to 15 years years of experience working with Genesys Cloud CX or similar
CCaaS platforms.
• Hands-on experience using Architect to develop and innovate changes to our
existing omni channel flows (Voice – IVR, Web Chat, Chatbot and Email). •
Familiarity with RESTful APIs for systems integration within the Genesys Cloud
CX.