To ensure timely delivery of Delivery circle customer’s orders as per agreed
CRFS Date and ensure enhanced customer satisfaction to make NPS Positive for
Fixed line services
Key Result Areas/Accountabilities
Delivery of fixed line services as per committed timelines.
· Implementation of Project Management framework for strategic top customers in
circles for differentiated service experience.
· Ensure timely project plan and weekly project updates to posting circle
Project manager.
· Own customer coordination in delivery circle for execution of the Link.
· Schedule regular review meetings with all stake holders in Circle for timely
execution as per CRFS Date.
· Get customer acceptance after link handover within target TAT.
· Link / project handover to billing and assurance team after commissioning.
· Coordination with MS partner / Off-net service providers
Core Competencies, Knowledge, Experience
Ensure Delivery of fixed line services to VBS customers as per committed
timeline through effective project management and customer interaction by
service delivery function.
· Implementation and compliance of automated service fulfilment / SOM process
· Governance and management of Off-net service providers & CPE vendors