As a Joint Recovery Processing/Chargeback Analyst, you will be part of a
specialized team performing financially based investigative and assessment
activities. Reporting to the Supervisor of Joint Recovery Processing, you will
leverage your experience from Risk Operations or Financial Service roles within
a BPO workplace to build a solid foundation for a career in Credit Card
Operations.
Position Details:
* Position: Joint Recovery Processing/Chargeback Analyst
* Status: Full Time – Work from Office
* Hours: Monday – Sunday (Rotational Evening Shift)
* Department: BPO
* Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
* Fraud and Dispute Management:
* Effectively analyze and process Fraud/Dispute cases using the TDR case
management system, ensuring all internal service levels are met.
* Manage all phases of the chargeback lifecycle in accordance with
Association Rules and Regulations.
* Proactively manage and investigate potential fraud cases.
* Chargeback Processing:
* Process system-generated retrieval requests, ordering cardholder-initiated
supporting documentation where appropriate.
* Handle cardholder and non-cardholder-initiated disputes for monetary
recovery in the First Cycle Chargeback.
* Respond to merchant challenges and assess next steps in the Second Cycle
Representment.
* Challenge merchant rebuttals to continue the recovery process in the Third
Cycle Chargeback.
* Decisioning Pre-arbitration, Case Filing, and Good-faith Collections.
* Compliance and Reporting:
* Maintain a thorough understanding of all Association Rules and Regulations
and communicate these to cardholders.
* Identify potential fraud trends through effective case management for
analysis and review by the fraud strategy team.
* Report on each fraud type as required.
* Adhere to established departmental escalation procedures, Quality Standard
Guidelines defined by the client, and requirements and controls in
relation