PACCAR India is seeking an inspiring, energetic candidate for our rapidly
growing customer experience department. The CX Senior Salesforce Analyst is a
key contributor responsible for driving business process improvements and
delivering advanced Salesforce solutions for PACCAR Parts Customer Experience
(CX) organization. This role collaborates with stakeholders across divisions to
analyze, document, and optimize business processes, and to implement robust
Salesforce enhancements. The CX Senior Salesforce Analyst supports the adoption
of best practices, champions user-cantered solutions, and ensures alignment with
governance and organizational objectives.
PACCAR Parts
PACCAR Parts operates a network of parts distribution centres offering
aftermarket support to Kenworth, Peterbilt and DAF dealers and customers around
the world. Aftermarket support includes customer call centres operating 24 hours
a day throughout the year and technologically advanced systems to enhance
inventory control and expedite order processing.
Key Responsibilities:
* Drive the design, configuration,
and implementation of complex process
improvements within Salesforce to address CX challenges and enhance
operational efficiency.
* Configure and implement advanced declarative Salesforce solutions, including
Flows, automation, custom objects, validation rules, page layouts, and
Lightning pages, ensuring adherence to global standards and best practices.
* Lead system testing, UAT coordination, and validation activities, proactively
identifying, troubleshooting, and resolving defects or gaps.
* Leverage Salesforce reporting tools (Reports, Dashboards, and CRMA/Einstein
Analytics) and external tools (Excel, Power BI, or Tableau) to generate
actionable insights and enable data-driven decision-making.
* Familiarity with Salesforce integrations (REST/SOAP APIs, middleware),
AppExchange solutions, and process automation tools.
* Support project planning and execution, including effort estimation, trac
📌 Senior Salesforce Analyst (Pune)
🏢 PACCAR
📍 Pune