Position Description

Responsibilities

Direct Responsibilities

Day to Day Operations

Ensure the daily operational stability of EDM applications.
Monitor and manage incidents, change requests, and corrective maintenance activities.
Manage version upgrades and patching in coordination with Operations teams and technical experts.

RUN & Project Activities

Collect and formalize business requirements.
Write functional and technical specifications.
Participate in testing, acceptance, and validation phases of deliverables.
Contribute to application enhancement or deployment projects for the EDM platform.
Coordinate stakeholders (business teams, experts, operations, DBAs, etc.).
Prepare and present materials for governance and business committee meetings.
Manage the annual access rights review in coordination with business teams.

Documentation & Training

Produce functional and technical documentation, particularly for Operations teams.
Train business users and provide Level 1 and Level 2 support.
Train Operations teams and maintain documentation (Word or Confluence).





Contributing Responsibilities

Understand and analyse the needs coming from the Business or deriving from market changes, proposing suitable solutions, in line with the entity's strategic plan, and converting them into detailed requirements.
Involve all relevant stakeholders in the process of definition and validation of any new requirement, assessing all potential impacts.
Ensure the implementation of the new features and changes in Production setting.
Follow the go live process, compare the impacts towards expectations and propose adjustments when needed.
Write the different User stories, associated with the documentation (requirements) to ensure the respect of the definition of ready
Collaborate with stakeholders to understand their needs and gather detailed business requirements.
Analyze data to identify trends, patterns, and insights that inform business decisions.
Develop and document business

📌 Business Analysis (Chennai)
🏢 CGI
📍 Chennai