Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced skilled to join our team in the role of Subject Matter Expert.
In this role, you will:
The jobholder is responsible for participating in the deployment of defined business solutions and removing manual processes to ensure efficiency and compliance with the business mandates.
Drive the identification and reduction of manual processes for enhanced operational control. Further,
ensure provision support and implementation of technology upgradation.
Lead and oversee User Acceptance Testing for the business (as and when required) initiatives.
The role includes the primary responsibility of preparing NAV packs and performing checker activities.
Ensure that problem situations are proactively identified and resolved to give maximum customer satisfaction and escalated wherever necessary. Further, the jobholder is also responsible for undertaking appropriate measures to improve quality and prevent recurrence.
Establish and maintain effective relationship with customer business areas and identify areas of service improvements. Act as the primary escalation point in resolving issues with the Business Partner on a timely & ongoing basis.
Ensure packs are delivered with quality and efficiency within the deadlines set. Additionally, responsible for focusing on priority clients and strategic approach on valuations which s