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Manager - BSM

About The Team:

The Enterprise Strategy Team focuses on enterprise relationship management, sales lifecycle optimization, and strategic merchant servicing.

About The Role:

We are seeking a dynamic and results-driven Business Service Manager - Lead to join our growing team. This is a hands-on leadership role perfect for someone who thrives in building strong merchant relationships while driving business growth and operational excellence.

Key Responsibilities:

Lead & Scale Teams - Manage and mentor a dynamic team of BSMs, focused on enterprise merchant success and retention
Drive Daily Merchant Engagement - Maintain proactive touchpoints with enterprise merchants for business continuation, growth opportunities, and issue prevention
Revenue Optimization - Execute strategic cross-sell and upsell initiatives for PayU's comprehensive product suite
Operational Excellence - Oversee merchant query resolution, reconciliations,



and ensure seamless payment experiences
Portfolio Management - Strategically manage merchant portfolios to maximize lifetime value and minimize churn
Cross-Functional Collaboration - Work seamlessly with product, technical, and business teams to deliver exceptional merchant outcomes

Requirements:

7-9 years in sales, business development, or account management.
Team Leadership experience with proven track record of building high-performing teams
Merchant Servicing & Engagement - Deep understanding of merchant needs and payment ecosystems
Portfolio Management - Demonstrated success in cross-sell, upsell, and revenue expansion
Strategic Thinking - Ability to think strategically while executing methodically
Communication Excellence - Outstanding written and verbal communication skills
High-Energy Performance - Thrives in fast-paced, multi-tasked, dynamic environments
Collaborative Leadership - Natural team player with robust c

📌 Manager - BSM (Mumbai)
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📍 Mumbai