Responsibilities

Lead end-to-end redesign of HR processes across the employee lifecycle to improve efficiency, consistency, scalability, compliance, and employee experience.
Conduct current-state assessments to identify inefficiencies, bottlenecks, duplication, rework, and service delivery gaps; design and implement future-state solutions.
Simplify, standardize, optimize, and automate HR processes across HR Operations, Shared Services, and People Operations functions.
Develop and maintain process architecture, including process maps, workflows, SOPs, RACI frameworks, governance models, and process documentation.
Establish global process standards, operating procedures, controls, KPIs, and process ownership frameworks to drive consistency and operational excellence.
Lead HR Service Delivery (HRSD) transformation initiatives, optimizing case management, self-service capabilities, service delivery models, and employee support experiences.
Apply Lean, Six Sigma, Operational Excellence, Continuous Improvement,



or Business Process Re-engineering methodologies to deliver measurable business outcomes.
Identify and deliver automation and digital transformation opportunities leveraging Oracle HCM, ServiceNow HRSD, and other HR technologies.
Partner with HRIS, HRIT, COEs, People Operations, and business stakeholders to implement process enhancements and system improvements.
Develop dashboards, reporting, and operational metrics to monitor KPIs, SLAs, cycle times, and process performance.
Lead stakeholder alignment, governance, and change management activities to ensure successful adoption of recent processes and operating models.
Drive sustainable improvements that reduce manual effort, operational risk, and turnaround times while improving quality and employee experience.

Qualifications

Preferred Education

Bachelor’s degree in Human Resources, Business Administration, Operations, or a related field

Preferred Experience

10–14+ years of experience in HR Operations, Shared Se

📌 Manager, Process Excellence (Bengaluru)
🏢 UL Solutions
📍 Bengaluru