Key Accountabilities

- Complete assigned support and implementation tasks with high quality and within defined SLAs

- Implement MRTM solutions at customer sites

- Conduct SIT, UAT, and performance testing activities

- Monitor systems and perform maintenance to ensure high performance and service availability

- Ensure MRTM solutions run as expected through proactive monitoring and support

- Schedule, generate, and deliver campaign, operational, and ad-hoc performance reports

- Ensure campaigns are configured, executed, and running as planned

- Support GCS Support and TechOps team members as required

- Deliver high-quality application implementations

- Contribute to solution design and project implementation activities

- Develop and maintain procedural documentation and contribute to the knowledge base

- Design, document, implement, and QA campaigns and reports aligned to client briefs

- Mentor campaign configuration team members

- Lead campaign management activities to ensure delivery to a high standard

- Build and maintain strong working relationships with client stakeholders (CVM, Campaign Management, IT)

- Identify system performance issues and recommend short-term and long-term corrective actions

- Attend to clients in an onsite capacity when required

- Ensure compliance with all applicable legislation, Comviva policies, and business standards

- Follow workplace health and safety procedures, proactively identify hazards, and report incidents promptly

Mandatory Skills





- 3–5 years of experience in technical support and implementation roles

- Bachelor’s degree in Technology, Computer Science, or an equivalent qualification

- Experience supporting high-volume, high-value enterprise applications

- Proven experience in system support, fault resolution, upgrades, and customer satisfaction management

- Prior experience working onsite at client locations

- Strong SQL expertise (PostgreSQL, Oracle, VoltDB, SingleStore)

- Knowledge of Windows and Unix/Linux operating systems

- Understanding of HTTP/HTTPS, TCP, XML, JSON, SMPP, and REST APIs

- Experience with scripting and CI/CD processes

- Hands-on experience with Docker and Kubernetes

- Experience with monitoring and observability tools such as Prometheus and Grafana

- Experience with ELK stack (Elasticsearch, Logstash, Kibana)

- Strong analytical and problem-solving skills

- Ability to work effectively under tight deadlines and changing requirements

Desirable Skills

- Industry experience in Telecom or CRM/Marketing domains

- Prior experience with MRTM or campaign management platforms

- Strong client-facing and stakeholder management skills

- Self-starter with a proactive, versatile, and determined approach

- Ability to adapt quickly to new technologies and evolving environments

- Strong collaboration skills with the ability to share knowledge and mentor others

- Customer-focused mindset and strong advocacy for Comviva values

📌 Implementation Engineer (Gurugram)
🏢 Comviva
📍 Gurugram