Key Accountabilities

- Complete assigned support and implementation tasks with high quality and within defined SLAs

- Implement MRTM solutions at customer sites and support SIT, UAT, and performance testing

- Monitor systems and perform maintenance activities to ensure high performance and service availability

- Ensure campaigns are running as planned and meet business requirements

- Schedule, produce, and deliver campaign, operational, and ad-hoc performance reports

- Support GCS Support and TechOps teams as required

- Contribute to high-quality application implementations and project delivery

- Participate in solution design and implementation activities

- Develop and maintain procedural documentation and contribute to the knowledge base

- Design, document, implement, and QA campaigns and reports aligned to client briefs

- Mentor and guide campaign configuration team members

- Lead campaign management activities to ensure delivery to a high standard

- Build and maintain strong relationships with client stakeholders (CVM, Campaign Management, IT)

- Identify system performance issues and propose short-term and long-term solutions

- Ensure compliance with all relevant legislation, company policies, and business standards

- Follow health and safety procedures, report incidents, and proactively identify hazards

- Attend to clients in an onsite capacity when required

Mandatory Skills

- 3–5 years of experience in technical support and implementation roles





- Bachelor’s degree in Technology, Computer Science, or an equivalent qualification

- Hands-on experience supporting high-volume, high-value enterprise applications

- Proven experience in system support, fault resolution, upgrades, and customer satisfaction management

- Experience working onsite at client locations

- Strong SQL experience (PostgreSQL, Oracle, VoltDB, SingleStore)

- Knowledge of Windows and Unix/Linux operating systems

- Understanding of HTTP/HTTPS, TCP, XML, JSON, SMPP, and REST APIs

- Experience with scripting and CI/CD processes

- Hands-on experience with Docker and Kubernetes

- Experience with monitoring and observability tools such as Prometheus and Grafana

- Experience with ELK stack (Elasticsearch, Logstash, Kibana)

- Strong analytical and problem-solving skills

- Ability to work under pressure with tight deadlines and changing requirements

Desirable Skills

- Industry experience in Telecom or CRM/Marketing domains

- Prior experience in MRTM or campaign management platforms

- Strong client-facing skills with a customer-first mindset

- Self-starter with proactive, flexible, and determined work approach

- Ability to adapt quickly to current technologies and changing environments

- Strong collaboration skills and ability to share knowledge within teams

- Mentoring or team guidance experience

- Demonstrated commitment to quality, continuous improvement, and service excellence

📌 Implementation Engineer - 3 (Gurugram)
🏢 Comviva
📍 Gurugram