Job Description

Job Summary

We are looking for an experienced Data Centers Operations Manager – HVAC to manage key Data Centre customer service accounts located in AP and Telangana region. This position provides leadership on post-installation service operations in the region. The role requires sound domain expertise in HVAC service delivery, customer relationship management, team leadership, and financial performance of service contracts. The incumbent will be responsible for ensuring high customer satisfaction, contract profitability, and operational excellence across assigned accounts.

Key Responsibilities

Service & Account Management

Manage end-to-end service delivery for assigned HVAC service accounts, including Warranty services, Annual Maintenance Contract SLA adherence, Operations and Maintenance along with break-fix contracts.
Act as the key point of contact for Data Centre customers in the region, ensuring timely resolution of service issues and escalations.
Build and maintain long-term customer relationships to enhance retention and repeat business.




Ensure compliance with service level agreements (SLAs) and contractual obligations.

Operational Excellence

Plan and oversee preventive and corrective maintenance activities for HVAC systems (Chillers, VRF/VRV, AHUs, PACs, DX units, Cooling Towers, BMS interfaces, etc.).
Ensure optimal uptime, system performance, and energy efficiency of HVAC installations.
Coordinate with internal teams including service engineers, service sales engineers, Tech support / Global Engineering / Factory teams, subcontractors and supply chain.
Implement best practices in safety, quality, and statutory compliance.

Financial & Commercial Management

Own P&L; responsibility for assigned service accounts.
Monitor service revenue, cost controls, margins, and billing cycles.
Support renewals, upselling, cross-selling of service contracts, retrofits, and upgrades.
Prepare and track budgets, forecasts, and MIS reports.

Team Leaders

📌 Data Centres Service Ops Mgr 2 (Hyderabad)
🏢 Johnson Controls
📍 Hyderabad