End to End closure of customer email/ Grievance
Coordination with respective team for closure of the cases
Coordination with departments and sharing of RCA
Monthly presentation of MIS/PPT
Preparation and Updation of SOP’s
Process improvement
Handling cancellation process
Key Performance Indicators
Technical Skills:
Resolution of customer escalations & Complaints within TAT
RCAs and Improvement in the processes to control escalations
Improvement in customer request resolution %
Cancellation of cases within TAT
Key Skill Required
Customer centric attitude
Excellent communication skills
Coordination skills
Team and coordination skills