Our Story

With $1,000 in his pocket, Allen Lund made the brave decision to start his own transportation brokerage company. It was 1976, when Allen Lund Company formally opened the first office in Los Angeles. Now, we have 41 offices and continue to grow

We are always looking for exceptional people to join our fast paced, challenging, team-oriented work environment. Our culture fosters personal growth and commitment both in and out of the office. Our diverse workforce is key in delivering outstanding customer service and our commitment to our industry are main components of our unmatched reputation. We hold true the value of hiring, developing and retaining the best employees in the industry. Our management provides an open and innovative environment that promotes professional and personal growth. This is why one half of our employees have been with ALC for over 10 years

Job Summary: We are seeking a dedicated and skilled Call Center Executive to join our team. The ideal candidate will have 2-3 years of experience in a call center environment,



demonstrating excellent communication skills and a robust customer service orientation.

Key Responsibilities:

Handle incoming and outgoing calls with professionalism and courtesy
Provide accurate information to customers regarding our logistics services
Resolve customer inquiries and complaints efficiently and effectively
Maintain detailed and accurate records of customer interactions in the database
Collaborate with team members to enhance customer satisfaction and improve service processes
Meet or exceed performance metrics, including call handling time and customer satisfaction scores

Qualifications:

2-3 years of experience in a call center or customer service role
Working knowledge of logistics and or supply chain operations is a plus
Strong verbal and written communication skills
Ability to handle difficult situations and maintain composure under pressure
Proficient in using call center software and CRM tools
Excell

📌 Customer Support (Navi Mumbai)
🏢 Allen Lund
📍 Navi Mumbai