* End user support-Desktop support-Windows operating system-Local and Network
Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry
editor, User Manager, Admin Commands.
* Addressing user tickets regarding hardware, software and networking
* Walking customers through installing applications and computer peripherals
* Asking targeted questions to diagnose problems
Requirements:
* 1- 3 years of experience in Desktop and Laptop support.
* Address user tickets regarding hardware, software and networking
* Walk customers through installing applications and computer peripherals
* Ask targeted questions to diagnose problems
* Guide users with easy, step-by-step instructions
* Conduct remote troubleshooting
* Test alternative pathways until you resolve an issue
* Customize desktop applications to meet user needs
* Record technical issues and solutions in logs
* Direct unresolved issues to the next level of support personnel
* Follow up with clients to ensure their systems are functional
* Report customer feedback and potential product requests
* Help create technical documentation and manuals
📌 End User Computing Analyst (Chennai)
🏢 NTT DATA Services
📍 Chennai
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