The position requires a positive and customer friendly attitude. The successful
candidate will demonstrate enthusiasm and a keen interest to learn and keep up
to date with relevant new product releases and developments. You will have an
ability to use acquired troubleshooting and technical skills in identifying root
cause and resolution of issues, and will provide 2nd level support for Oracle
Hospitality applications, with a focus in providing solutions and
troubleshooting product defects. This team works closely with our Cloud
Operations, Sustaining Engineering & Development teams.

* Provide 2nd line support globally for Oracle Hospitality customers and
partners

This includes (and isn't limited to):
- OPERA V5 PMS (Property Management System)
- OPERA CLOUD PMS (Property Management System)
- R&A; (Report & Analytics)




- OHIP (Hospitality Integration Platform)
- OPERA OXI (Exchange Interface)
- OPERA OEDS (Electronic Distribution Suite, such as OWS, ADS, GDS, HTNG,
Kiosk)

* Work very closely with other teams (L1, AMS, SE/Dev, CCSM) to deliver quality
customer service

• Keep up to date with current releases and new functionality

* Identify and report back root cause and resolution of major incidents to
avoid recurring issues

* Adhere to Global L2 Support standards and processes

* Actively participate in building Oracle Knowledgebase

* Committed to the delivery of outstanding service to customers

📌 Customer Care Senior Analyst (Gurugram)
🏢 NTT DATA Services
📍 Gurugram