Role Summary

The Operations Manager / Senior Operations Manager is responsible for leading day-to-day
medical coding operations, ensuring delivery excellence across productivity, quality,
compliance, and client SLAs. The role involves managing large teams, improving
performance, and acting as a key link between senior leadership and operations teams.

Key Responsibilities

1. End-to-End Operational Ownership

o Own complete delivery of assigned medical coding processes/accounts across
shifts and locations
o Translate client SLAs, quality benchmarks, and productivity targets into daily
execution plans
o Ensure uninterrupted operations through effective manpower planning, workload
distribution, and shift coverage
o Monitor volumes, backlogs, and capacity to proactively mitigate delivery risks
o Act as the primary operational escalation point and ensure timely resolution of
delivery issues

2. Productivity, SLA & Financial Control

o Drive achievement of productivity, accuracy, and utilization targets in line with
business plans
o Monitor SLA, TAT,



and throughput metrics to prevent revenue leakage and penalties
o Identify cost optimization opportunities through productive staffing, cross-skilling, and
utilization control
o Support budget adherence by managing overtime, shrinkage, and resource
allocation.

3. Quality & Compliance Management

o Ensure strict adherence to ICD-10-CM, CPT, HCPCS, payer-specific, and clientdefined coding guidelines
o Review audit scores, error trends, defect leakage, and rework analysis on a
continuous basis
o Partner with Quality and Training teams to drive targeted coaching, refresher
training, and calibration sessions
o Implement and track Corrective and Preventive Action (CAPA) plans to sustain
quality improvements
o Ensure compliance with HIPAA, PHI handling, and internal data security policies
o Support internal, external, and client audits; ensure timely closure of audit
observations

4. Client & Stakeholder Engagement

o Participate

📌 Operations Manager-Medical Coding (Chennai)
🏢 Annova Solutions
📍 Chennai