Department: IT
Location: India, Bangalore

Description

As a Salesforce Administrator within our Enterprise IT Applications team, you will play a critical role in maintaining, optimising, and extending our Salesforce platform and integrated Certinia (FinancialForce) applications. You will ensure the platform runs smoothly, securely, and supports scalable business operations across our global organisation. This hands‑on role requires solid technical capability, attention to detail, and a proactive, user‑centred mindset. You will support teams across the business by resolving user issues, ensuring data integrity, and enhancing system capabilities aligned with business needs.

Responsibilities

System Administration
Administer, configure, and maintain Salesforce (Sales Cloud, CPQ) and Certinia applications.
Manage Certinia objects, permissions, PSA workflows, and financial processes within the platform.
Ensure system stability, performance, and adherence to architectural standards.
User Support & Training
Provide high‑quality support for Salesforce and Certinia users,



addressing functional and technical issues.
Deliver training, guidance, and documentation to empower users and promote adoption.
Data Management & Integrity
Perform regular data audits and cleansing.
Utilise tools such as Data Loader and Certinia data utilities to manage large‑scale data operations.
Ensure data consistency across Salesforce and Certinia applications.
Certinia (FinancialForce) Administration
Support and configure Certinia modules such as PSA, Billing, Revenue Management, and ERP.
Assist business teams with financial processes supported by Certinia, including project management, revenue recognition, invoicing, and time & expense.
Support integrations between Certinia and Salesforce core objects.
Security & Compliance
Maintain and enforce Salesforce and Certinia security best practices.
Manage roles, profiles, permission sets, and data access models.
Ensure compliance with internal governan

📌 IT Applications Developer (Bengaluru)
🏢 Forterro
📍 Bengaluru