JOB SUMMARY

We are seeking a highly experienced ServiceNow professional with deep expertise
in IT Operations Management (ITOM). The ideal candidate will be responsible for
designing, implementing, and optimizing CMDB and Discovery solutions across
cloud and on‑prem environments, while contributing to automation, integrations,
and overall platform excellence.

JOB REQUIREMENTS

* Design, implement, and maintain advanced ITOM solutions, including CMDB,
Discovery, and Service Mapping, aligned with enterprise architecture and
governance standards.
* Lead CMDB data model design, CI class customization, relationship mapping,
identification rules, and lifecycle governance to ensure data accuracy and
reliability.
* Architect and optimize ServiceNow Discovery across cloud and on‑prem
environments, including horizontal discovery, network discovery, and service
discovery, ensuring scalability and performance.
* Demonstrate solid foundational knowledge of infrastructure
technologies including servers, operating systems, virtualization, networks,
databases, cloud platforms,



and application architectures to support
effective discovery configuration.
* Configure and manage MID Server architecture, Discovery schedules,
credentials, IP ranges, probes, sensors, and patterns for complex enterprise
environments.
* Monitor, analyze, and remediate CMDB health issues using CMDB dashboards,
health indicators, and KPIs focused on completeness, correctness, and
compliance.
* Develop and maintain advanced ServiceNow scripting (Business Rules, Script
Includes, Client Scripts, UI Policies, Flow Designer) following best
practices and performance standards.
* Design and customize Service Portal pages and widgets, ensuring intuitive
user experience, responsiveness, and reusability.
* Build and support integrations using REST, SOAP, IntegrationHub, and custom
APIs with monitoring, cloud, and infrastructure management tools.
* Exhibit strong communication and analytical skills by troubleshooting c

📌 Sr. ServiceNow ITOM Developer (Bengaluru)
🏢 NetApp
📍 Bengaluru