RESPONSIBILITIES & KEY DELIVERABLES

1. Analyse the technical complaints of the vehicle in the field.Rectify defects
in vehicles / overhaul aggregates.Maintain and handle internet based
warranty.Ensure implementation of service processes at channel partners.
2. Development of secondary channel.Feed back on companys as well as
competitors products.Training of service managers.Work out special service
support for strategic customers with channel partners.Ensure execution of
spare parts order by all channel partners for sufficient inventory and for
meeting spare parts target.Secondary network for spare parts sales.
3. Guide channel partners for manpower/facilities/equipment optimisation.Ensure
profitability of workshops of channel partners.MIS on service.Spare parts




inventory management.Manging service gaurantee at the dealership.
4. Monthly visit to ASC and monitor his performance along with ASC
coordinator.Service camps on monthly basisc.Monthly visits to customer and
update M Response data

PREFERRED INDUSTRIES

EDUCATION QUALIFICATION

Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in
Mechanical

GENERAL EXPERIENCE

5 years and above

CRITICAL EXPERIENCE

SYSTEM GENERATED CORE SKILLS

Customer Sensitivity
Service Orientation
Service Management

SYSTEM GENERATED SECONDARY SKILLS

Consumer Focus
Dealer Relationship Management
Service Planning

📌 Customer Care Manager (Silchar)
🏢 Mahindra and Mahindra
📍 Silchar