EXTERNAL JOB DESCRIPTION

Job Purpose

The position is that of frontline technical personnel who would primarily be
responsible for supporting the project sales in defined geography by providing
in office services, products trainings for all stakeholders, ensuring quality
during application process and handling complaints thereby, assisting
in achieving overall business objectives.

Business Responsibility Areas

Business objectives

 Assist the Project Sales Team in conducting product trials and
build inferences on Asian Paints product strength vis-à-vis products in
the market

 Devise ways in which these product strengths can be communicated to the
consumers and influencers.

 Conduct pre-painting site inspection, on-site inspection and post
painting site inspection for all fresh and repainting project sites

 Understand the requirements from Customer and propose the solutions based on
site evaluation

 Conduct product sampling at the site based on the requirement

 Provide services to Landmark sites as per promised timelines





 Conduct regular supervision of ongoing sites along with Service Representative
to ensure right product application practices Site Warranties

 Coordinate proactively with Project Sales team about the details of the
sites where warranty needs to be issued

 Conduct Post painting inspection and capture all relevant details like area,

paint consumption, coverage etc. and issue site warranty certificate

 Compliance to service schedule at Landmark Sites (LMS)

 Timely issue of Site warranty certificates

 Closure of customer complaint within the defined timelines

 Compliance to inspection schedule to ensure Quality at the sites

 Compliance to Product training plan

Asian Paints Ltd. ~ 2 ~ Internal HR Document-Strictly Confidential

Customer Complaint’s

 Investigate complaints reported at sites and resolve within the
defined timelines

 Conduct customer complaints analysis and share the findings with Project

Sales, Research an

📌 EXECUTIVE N (Noida)
🏢 Asian Paints
📍 Noida